FAQ + Terms and Conditions

Frequently Asked Questions - Terms & Conditions

Terms and Conditions:

  1. If a consultation is not included in the package, your package may be subjected to an additional purchase of consultation as per the consultant’s discretion.
  2. Patients MUST take consultations included in the packages within one week of purchase unless the consultant advises otherwise.
  3. All services in a package MUST be availed within one month from the date of purchase unless the consultant advises otherwise.
  4. Packages, once purchased, are non-refundable. Services not availed from a package are not subjected to be refunded or availed after the deadline. 
  5. All line items of a package must be availed at once unless advised by the consultant otherwise.
  6. Any additional follow-up session is not included in the packages.
  7. Patients will get appointments with consultants or for services according to the availability of slots.
  8. Packages offered by individual consultants are not transferable to other consultants.
  9. Packages or services are non-transferable from one patient to another.
  10. Patients must fully disclose their medical history to avoid any adverse effects. Failure to do so WILL NOT make Praava liable for any damage.
  11. New patients will be charged a registration fee unless s/he purchases a package.
  12. If there is more than one discount option for the same service or package, multiple discounts WILL NOT stack on top of each other.


FAQs: Your Skin

Your treatment and procedures will be performed by our experienced specialists and doctors who will assess and evaluate you personally before carrying out any treatment.

For any concerns you may have regarding your treatment after purchasing a package, you can share them with your consultant on the day of treatment to clarify your concerns. Please note that packages once purchased cannot be refunded but treatment appointments can be rescheduled.

If you’re looking to take a consultation, please talk to your consultant first to know if you have to come to Praava for a physical examination. For a package that includes a procedure, please come to Praava 15 mins earlier than your time of appointment as confirmed by the Contact Center.

Unfortunately, we don’t have a refund policy for these packages. In case of an emergency, please call us at 10648 or email us at praavalistens@praavahealth.com. However, if you would like to change your package to a different one that is at a lower price, the remaining balance will be refunded to you within 7 working days.

The prices of the packages are at a discounted rate of 20% to 50%.

Yes, but the interval between purchases of multiple packages is mostly up to the discretion of the consultant. Please talk to your consultant to know when you could avail a second package of your choice.

It depends from person to person. Please check with your consultant to know more about your service. 

Microdermabrasion is the safest option during pregnancy. However, hydra facial and oxy facial are generally considered safe during pregnancy too.

Like any other treatment, skin treatments can also have some side-effects. Some examples of possible side effects are listed below:

  1. Allergic reaction
  2. Excessive or long term peeling of skin
  3. Dryness from diamond peel/microdermabrasion or hydrafacial
  4. Redness of skin
  5. Burning sensation
  6. Chances of scarring from procedures like laser treatment


It is advised to consult with or be examined by your doctor first to be sure of your past history to avoid side effects.

Consultants are only available for advice during their consultation hours. You can book an appointment with your consultant by calling 10648 for any advice you may need. 

FAQs: Your Smile

A healthy, shiny set of teeth

  • The consult will give the dentists a clear idea of your dental status and plan the next course of action in the long run
  • Scaling will provide protection against tooth decay, gum bleeding, and dental plaque
  • Prophylaxis will remove all existing dental stains and plaques. A primarily preventive treatment intended to control local irritational factors by the removal of plaque, calculus, and stains from the tooth structures in the permanent and transitional dentition.
  • OPG (dental x-ray) will enable a thorough check-up of all of your teeth

The package is suitable for anyone who hasn’t seen a dentist in the past 6 months

The whole package can be taken by anyone having the following symptoms – bad breath, gum bleeding, or discolored teeth.

An entire session (consult, scaling, OPG, prophylaxes) will take around 1hr. There won’t be any additional sessions

You have to come only once with prior booking

There is one free follow-up session within 7 days of the session.

A patient should ideally take these procedures in the package once every 6 months

The offer is valid till 30th June 2022

The package is to be booked as per our dentists’ availability. Our agents will check with which dentist is available at your earliest convenience.

FAQs: Your Body

Through a specific diet, planned according to your body type, age, weight, and health condition, you can lead a guided, healthy, and prolonged life with the best of lifestyle habits at an affordable cost 

  • Lipid profile tests help you determine the current levels of your good, bad, and total cholesterol
  • Hemoglobin A1c helps you understand and eliminate the potential risk factors such as being overweight or obese, underweight, high blood pressure, heart disease, physical inactivity, etc.
  • Consultation helps our consultant examine your current health (BP, BMI, etc) and lifestyle habits. S/he will note your medical history to understand the requirements of your body. Based on the assessment, s/he will be planning your diet regime and provide you with a diet chart. Following that on additional consultations, s/he will be guiding you along the way.

This depends on what kind of benefit you are looking for. The package is ideally suited for weight loss.

Through your blood test, you would be able to understand if the results are within range or not. That would specify if you need the consultation. Even if the results are in the normal range, you can still consult a dietitian for healthy eating advice according to your body weight and age.

The first session usually takes about 40 minutes or even an hour. Yes, there can be more than 1 session, for example, it takes about 4 weeks to see results of weight loss. Healthy weight loss diet plans usually would aim for weight loss of 1kg- 1.5kg per week.

No. You can have the consultation virtually as well as get your test samples (if required) collected from your home.

It depends on your condition – for weight loss, you can take the package every 4-6 weeks or more depending on body type, and for other medical conditions every 3-6 months.

Yes, in the case you complain about other symptoms, it’s an indication that further tests may be needed to analyze your health further.

All the offers are valid until 30th June 2022

We recommend you to book the packages or the appointment 1 to 2 days in advance.

FAQs: Acupuncture and Laser Therapy

  • Acupuncture treatment helps you heal from severe or potentially chronic conditions such as unexplained or lingering pain, pain from chemo or after-surgery, low immunity, migraine attacks, sinusitis, hypertension, depression, insomnia, memory impairment, anger issues, emotional impairment, paralysis, and can also help you quit the habit of smoking.
  • Laser therapy helps in aesthetic healing like wart removal, blemishes removal, mole removal, burn healing, etc.

Anyone who’s looking to treat his/her illness without excessive medicine or extreme invasive procedures

For you to know whether you need to take a procedure or not, you’ll have to consult our doctor. Our doctor will examine you, assess your condition, and let you know the best treatment plan for you. We are currently offering a free consultation followed by a 20% off on one procedure. You can book the consultation on our website, through our Facebook Messenger, or by calling our contact center at 10648.

Each session would take 1hr 30min on average. The number of sessions depends on the severity of your condition.

Yes, in case our doctor prescribes treatment sessions at regular intervals, you would have to come to Praava more than once with prior booking.

You can avail the offers for as long as they are available at Praava

These offers are available until 30 June 2022

FAQs: Physiotherapy

We have a state-of-the-art gym specifically designed for anyone looking for physiotherapy, along with experts with years of experience.

Anyone experiencing pain or difficulty with the movement of their body can avail these packages.

  • 5x bundle: If you are having trouble walking, building up muscles on your own, or looking to accentuate the body’s natural postpartum healing processes and potentially address unique muscular issues, our 5x bundle is the more suitable choice for you.
  • 10x bundle: If you are rehabilitating from chronic conditions/diseases or a lingering issue over a prolonged period. This offer with ten physiotherapy sessions is the right one for you.

Each session would take 1 hour on average. The number of sessions required may vary depending on the severity of your condition.

Yes, your physiotherapist prescribes treatment sessions at regular intervals in many cases. You would have to come to Praava more than once with a prior booking. You cannot take more than one session in a day unless prescribed by our physiotherapist otherwise.

You can take these offers as many times as you want for as long as they are available at Praava.

About Us

Praava exists to provide a better Patient exprience. We are one-stop shop for your health, offering caring doctors, world-class diagonistics, and much more.

Plot 9, Road 17, Block C, Banani Dhaka 1212, Bangladesh

Praava Community FAQ Code of Ethics Patient Bill of Rights Privacy Notice Contact Us