Praava Listens – How to get in touch, ask for help, and submit suggestions or concerns

Through chat, phone, email, and social channels, we are available 24/7 to help meet your needs

At Praava, we are working relentlessly to deliver on our promise to provide our patients with world-class care – grounded in quality, empathy, and respect. Your feedback is extremely valuable to us in our mission to constantly improve our services – our CEO and senior management team personally review your feedback and value these opportunities to hear from you directly. You can contact us through any of the following channels with questions or concerns: 

 

Social media:

Leave a review on our Facebook page or message us directly on Messenger or Instagram and our Patient Response Team will address your feedback – be it good or bad. Share what’s on your mind and let us know how we can improve and serve you better. 

 

Email:

We encourage you to reach out to us at praavalistens@praavahealth.com with any queries, comments, or concerns you may have. We take our Patients’ feedback to heart and want to learn more about your experience with us. 

 

Contact Center:

Our experienced contact center agents are available 24/7 to help you – whether you have questions, concerns, or other areas of feedback. We are committed to working with members of our community to find resolutions that best suit them. 

 

Google review:

We’d love to hear about your experience with our services. Your feedback will help us understand how we can serve you better.

 


Praava employees:

Our employees are our greatest assets and are here to help you. If you know someone who is part of the Praava team, you can also share your feedback with them directly.

 

In-person at Praava Health:

You can also directly submit your feedback at the feedback kiosks available to you on every floor of our Family Health Center in Banani.

 

Who is listening to you:

Praava’s highly trained Patient Response Team aims to address all of your concerns and resolve them as soon as possible. Our hope is that after any service, our Patients are feeling well in every sense of the word.

Your feedback keeps us motivated to work harder every day. When you share positive feedback, it helps us to understand which aspects of the Praava experience are most important to you. When you have a complaint, we learn from it and take corrective steps to further minimize a repeat of such issues for our community in the future. You are the most important part of our efforts to improve and provide better services at Praava, and – we sincerely thank you for trusting us with your health.

Remember, at Praava, you are more than a Patient, you are family.

Enjoy a Full Health Check from the Comfort of Your Home

At Praava, we believe prevention is always better than treatment. As you know, the best way to avoid the spread of COVID-19 is to practice social distancing – do not travel outside your home unless absolutely essential – and if you must leave your home, always wear a mask and maintain at least 3 feet / 1 meter of distance between you and others. 

Even during these unprecedented times when we recommend social distancing, Praava wants to help you to be your best self. The journey to good health begins with a single step: a Health Check, a thorough examination of your current state of health, recommended once a year. Getting a regular Health Check is an important step to maintaining good health and should be an integral part of your health care routine.

Now, you can have this annual health check from the comfort of your home with our home health check package, which includes 12 tests and 1 video consultation with your Praava family doctor. 

Book now and avail the early bird price of BDT 6499 (valid until October 31, 2020) by calling 10648 or visit this link for booking and more details.

With Praava, you can get the care you need, when you need it – virtually or in person. And you can manage your health via our app (iOS and Android): book appointments, access your medical records, test results, and more. 

Remember, at Praava, you are more than a Patient, you are family.

Praava Introduces COVID Sample Collection Booths Across Dhaka

We understand how the rapidly changing situation during this pandemic is overwhelming for all of us. Praava is here for you.

To serve you better during this challenging time, we have introduced new COVID sample collection booths along with our home sample collection option.

Our COVID sample collection booths are spread across the city so that it is easy for you to access from your neighborhood. Below are the details of our booths:

Booths where you can walk-in and provide samples:

Kuril 
Prescription Care
Address: Ka-62, Kuril Chowrasta, Kuril, Dhaka-1219
Days: Every day
Time: 10am – 5pm

Mirpur  
Address: 2-F, Road 7, Love Road, Mirpur 2, Dhaka
Days: Every day
Time: 10am – 5pm

Mohammadpur
Address: Modina villa-3, Flat no-A1, House-09, Road-1, Char Rasta, Chadd Uddan, Mohammadpur, Dhaka-1207
Days: Every day 
Time: 10am – 5pm

Uttara
Address: 38 Shahjalal Avenue, Sector 04, Uttara, Dhaka
Days: Every day
Time: 10am – 5pm

You can also book an appointment for your samples to be collected directly from your home. We are now collecting samples for one person per household as well. Currently, for single sample collection, we are now providing a limited time discount of BDT200 and an additional BDT150 discount for new Patients, so the new price is BDT4300. If home sample collection is for more than one person in the same household, you will get a discount of BDT350 per collection and an additional BDT150 discount for new Patients, so the new price is 4150. 

To book a test for a collection booth or home sample collection, you can call 10648, or book online

We are all growing weary of the situation, but please remember that the best way to protect yourself from contracting COVID-19 is to practice social distancing, which means staying home except for essential activities and, when necessary to be in public, deliberately increasing the physical space between you and others to avoid contracting or spreading illness. Additionally, wash your hands often with soap and warm water for at least 20 seconds, or use an alcohol-based hand sanitizer; and avoid touching your face, eyes, nose, and mouth with unwashed hands.

Stay healthy and stay safe. We hope to continue to serve you during this difficult time and want to remind you that at Praava, you are more than a Patient, you are family.