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FAQ

Most frequent questions and answers

Praava is a network of family health centers in Bangladesh that provide outstanding care with international quality doctors, diagnostics, and technology. We offer consultations, a full range of diagnostic services including laboratory and imaging as well as procedures and health plans.

Praava is the combination of two words: “praan,” which means life, and “aava,” which means beam. Together, Praava means “beam of life” — a symbolic reflection of what we want to create with this company.

Praava Health is not a hospital and does not have emergency services. Praava is a Family Health Center with outpatient facilities.

At Praava we are building a different kind of care where you and your family come first. Over the last year we have received a rating of 4.65/5 on average from our patients.  

Our family doctors, specialists, and health professionals spend time getting to know you and your families. We use cutting edge technology and seamless processes so that you don’t have to wait when you come to Praava – and you can access healthcare even from home using our app. Our price point is also affordable.

At Praava we are transparent and our aim is to truly care about the well-being of you and your loved ones. 

Praava Health’s biggest differentiator with other healthcare providers is quality. Doctors will be your first point of entry into the health system and will know your entire medical record and be better equipped to help you manage your health. Our state of the art laboratory has been set up according to international standards and international protocols are followed and ensured. Praava has also launched Bangladesh’s first patient portal which means all of your medical records are stored on the app. You can also book appointments, upload your previous medical prescriptions, get your test results, etc. on your Praava patient app. We also have an in-house pharmacy where medicines are sourced directly from top manufacturers so you know you can trust the quality. 

 

  • Our services include:
  • Family Health Professionals
    • Family Doctors
    • Gynecologists
    • Pediatricians
    • Dentists
    • Ophthalmologists
    • Physiotherapists
    • Nutritionists
    • Health Coaches
    • Counseling
  • Visiting Specialists from multiple specialties such as cardiology, gastroenterology, dermatology, etc.   
  • Full range of laboratory services, including which includes over 300 lab tests as well as Bangladesh’s first molecular cancer diagnostics lab
  • Imaging and options for teleradiology  
    • Xray
    • Ultrasound 
    • Mammography 
    • CT scan (to start soon)
    • MRI scan (to start soon)
    • DXA scan (to start soon)
    • Teleradiology – reports reviewed by foreign and US-board certified radiologists 
  • Bangladesh’s first fully integrated HIS (Hospital Information System), where all of your health information is recorded and featuring the first patient portal app so that you can have convenient access to your health records
  • In-house pharmacy

Praava Health is located at Plot 9, Road 17, Block C, Banani, Dhaka-1212. It is a few doors past Star Kabab.

We are open everyday from 8 am – 10 pm.

You can make appointments by calling at 10648 or +8809678701701, by messaging on Whatsapp +8801886555200 or Facebook https://www.facebook.com/praavahealth/, emailing appointments@praavahealth.com, or through our online and app-enabled patient portal.

At Praava, you don’t need appointments for blood work or laboratory tests. For imaging services (such as X-ray), walk-in slots are usually available but we generally recommend that you book slots ahead of time.

You can pay at our family health center by:

  • Cash
  • Credit/Debit Card
  • bKash
  • UPAY

Family doctors are specialized in comprehensive healthcare for you and your family, starting from birth to the late stages of life. In most cases, family doctors can address 80-90% of all your medical issues and are also capable of treating chronic illnesses such as diabetes and heart disease. They spend time getting to know you and your medical history and provide continuity of care even in instances when they may have to refer you to a specialist. They also help to coordinate care with specialists so that you can trust you are in the best hands.

A patient app is a secure online website, also available as a downloadable app for your phone, that gives you 24-hour access to your personal health information from anywhere. With Praava’s patient app, you can access medical records, book appointments, review prescriptions, diagnostic test results, along with many other features to make healthcare more convenient for you. 

A Health Check is a thorough check-up of your health, recommended once a year. Health checks can identify health problems you may not know you have, such as the development of chronic conditions or if you are at risk of developing a chronic condition. They prevent illnesses and ensure that you can get early treatment or cure. By being aware of your health and getting the right treatment at the right time, you can avoid the burden of additional medical costs.

Staying up to date on your health or dealing with chronic health conditions can be challenging. Our membership plans ensure you receive ongoing care throughout the year. Our plans include one annual health check, unlimited consultations with family doctors, and discounted rates on diagnostics and pharmaceutical products. Purchasing an affordable annual membership plan reduces your overall yearly healthcare cost.

We offer many options for corporates to avail our services.

Our doctors have extensive international and local experience. They are trained at top global institutions like Harvard Medical School, Georgetown Medical Center, and the UK National Health Service, in order to ensure that our patients are getting the best quality of care in the country. We engage in a rigorous screening process, where candidates are reviewed by a panel of senior advisors and our medical administration team who vet their credentials, verify their past experience, and inquire about their reputation.

We are focused on medical report accuracy with quality measures as per international standards. We follow strict clinical governance and standards. Our senior doctors also conduct clinical audits to monitor performance and patient outcomes and we use patient feedback to ensure our doctors are providing top-quality care. We also give hospitality training to all of our staff, including our doctors and patient-facing teams to ensure that they treat our patients with dignity and respect.

We do not have an emergency unit. However, in case of any situation that we assess requires emergency care, we can help by ordering an ambulance service to take you to the nearest hospital.

You can access your health records from our online and app-enabled patient portal. Your laboratory reports are also emailed to the email address provided during registration at Praava.

We use one of the most secure servers in the world – Amazon Web Services – and only doctors are allowed to see patient data without specific patient consent. Our IT team also independently attempts to hack into the system routinely to ensure data security.

In specific cases where some patients would prefer to get healthcare abroad, We make referrals to trusted providers abroad and provide virtual consultations to ensure that our patients have an integrated experience in and out of the Praava Health Center.

Our employees are our most important asset. We are building a team of committed, dynamic, and creative professionals with shared values. You can email your statement of inquiry and resume to careers@praavahealth.com.