The novel coronavirus (COVID-19) pandemic has quickly changed our daily lives and Praava Health is doing everything we can to help during this public health crisis.

As part of our ongoing efforts to help contain the spread of COVID-19, we are now offering videoconsults with Praava doctors, as an alternative to office visits.

What is a videoconsult?

A video visit is similar to an office visit, only instead of traveling to see your doctor, you can video conference with them from your home. Via video conference, our healthcare professionals can assess symptoms, make a diagnosis, recommend treatment, and send you your prescriptions electronically.  

How can I schedule a videoconsult?

To schedule, please call 10648 during the hours of  8am and 10pm and request a video consultation. We are also working towards offering online scheduling for video visits in the near future.

Are videoconsults included in my Annual Membership Plan?

Videoconsults are included as consultations in all Annual Membership Plans. 

Can I schedule a videoconsult for a child?

Yes, videoconsults are available for children. 

How does a videoconsult work?

After you request a videoconsult through our call center, our team will share a Google Hangouts link and confirm the time with you. You’ll be able to join that link from your desktop/laptop computer. If you are logging in from your mobile/tab, you’ll need to download the Hangouts app from google play / app store.

Both you and our doctor will join the videoconsult through that link. The doctor will spend 15 minutes with you to discuss the problems you are facing right now and, if required, provide you with a prescription for testing and/or medication. After the consultation, your prescription will be uploaded to your patient portal, which you can access through our website or download from google play / app store.

You can also check out our easy step by step guide on how to do videoconsults with Google Hangouts.

What if I need an appointment and I want to see a doctor in-person?

Before visiting  Praava, we strongly encourage you to book a videoconsult to assess whether it is necessary for you to see a doctor in person. Again, this is to protect you from the spread of the COVID-19 virus. In some cases, after a videoconsult, the doctor may suggest you make an in-person appointment. Our flagship center in Banani remains open and serving patients.

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