Through chat, phone, email, and social channels, we are available 24/7 to help meet your needs

At Praava, we are working relentlessly to deliver on our promise to provide our patients with world-class care – grounded in quality, empathy, and respect. Your feedback is extremely valuable to us in our mission to constantly improve our services – our CEO and senior management team personally review your feedback and value these opportunities to hear from you directly. You can contact us through any of the following channels with questions or concerns: 


Social media:

Leave a review on our Facebook page or message us directly on Messenger or Instagram and our Patient Response Team will address your feedback – be it good or bad. Share what’s on your mind and let us know how we can improve and serve you better. 



We encourage you to reach out to us at with any queries, comments, or concerns you may have. We take our Patients’ feedback to heart and want to learn more about your experience with us. 


Contact Center:

Our experienced contact center agents are available 24/7 to help you – whether you have questions, concerns, or other areas of feedback. We are committed to working with members of our community to find resolutions that best suit them. 


Google review:

We’d love to hear about your experience with our services. Your feedback will help us understand how we can serve you better.


Praava employees:

Our employees are our greatest assets and are here to help you. If you know someone who is part of the Praava team, you can also share your feedback with them directly.


In clinic at Praava Health:

You can also directly submit your feedback at the feedback kiosks available to you on every floor of our Family Health Center in Banani.


Who is listening to you:

Praava’s highly trained Patient Response Team aims to address all of your concerns and resolve them as soon as possible. Our hope is that after any service, our Patients are feeling well in every sense of the word.

Your feedback keeps us motivated to work harder every day. When you share positive feedback, it helps us to understand which aspects of the Praava experience are most important to you. When you have a complaint, we learn from it and take corrective steps to further minimize a repeat of such issues for our community in the future. You are the most important part of our efforts to improve and provide better services at Praava, and – we sincerely thank you for trusting us with your health.

Remember, at Praava, you are more than a Patient, you are family.

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