Praava Health Launches Telemedicine Services to Serve Patients During Coronavirus Outbreak


Praava Health introduced several new telemedicine options in response to the COVID-19 pandemic for all Patients and the broader community. These services include a dedicated COVID-19 hotline and video consultations with Praava’s doctors so Patients can access health services without leaving the safety of their homes and reduce further transmission of the virus. 

“During the crisis, we are doing all we can to serve our community. As an outpatient provider, Praava Health is focused on patients who don't yet require hospital care, and thus trying to prevent clogging of the hospital systems at a time when patients should stay at home as much as possible to avoid spread of disease,” said Praava’s Founder, Chairman, & CEO Sylvana Q. Sinha. “We've converted most in-person appointments to videoconsults, although our flagship facility remains open for imaging and outpatient procedures,” she added.    

Patients can call Praava’s hotline 10648 between 8am-10pm, everyday, for free screening calls with doctors and get answers to any questions regarding the coronavirus. During these screening calls, doctors assess Patients’ conditions and guide them accordingly, including providing information on where to get tested for those who may be at high risk of COVID-19 or treatment options for people who are ill.  

In addition to screening calls, Praava is offering video consultations for all Patients, including those with existing and chronic conditions that need to be managed during this time. Video consultations will follow the same protocols as an in-person visit, including the time allotment of at least 15 minutes.  After the video consultation, follow-up instructions will be emailed to them, including any prescriptions that may be required. For any testing or medication that a patient may require, Praava’s mobile phlebotomists can do home sample collection. Home delivery of any prescribed medicine is also done in collaboration with Shohoz.  

Praava is the first private healthcare provider to provide doctors for the government's 333 hotline for COVID-19. Additionally, Praava supports the government's COVID-19 testing efforts by contributing home sample collection services from Praava mobile phlebotomists.

Praava has partnerships with several corporate organizations, whose employees rely on Praava for their health services. To serve these partners, Praava has set up dedicated hotlines and is conducting virtual awareness and training sessions for their employees. 

The healthcare provider is also developing tools to raise awareness and to help to triage patients to reduce the burden on hospitals, including a Facebook chatbot, an online risk screening tool that can help Patients to self-assess for COVID-19, and a dedicated COVID-19 website with national and international resources on the pandemic.